AwebDesk Livechat Software provide you some excellent and unique features which gives your customers appreciative experience.
Some basic features are as:
* Single operator can handle multiple Chats
* While initiating chatting automatic chat history will pop-up
* Pre-written or Standard Responses
* Smilies enabled during chat
* File Transfer can be possible while chatting
* Leave Message form incase support operators are offline
* Typing Status Alerts
You will get Realtime Visitor Monitoring features:
* Monitor Website Traffic in Real-time.
* Fast and Easy Navigation.
* Block IP Address
* Extensive Visitor Information System
* Call Back Feature
* Google Analytics
* Chat Routing
It allow you more Preferences & Setting Control capability:
* Faster And Easier Integration
* Chat Session-Department Based
* Get visitor list waiting in Queue for chat
* Show highest waiting time by visitor in a queue
* You will have time base chat session
* Automatic logout for operators from application
* Automatic greeting messages on chat pick
With our Live Help software you will have more supervising and reporting capabilities:
* Administrative and Moderator Privileges
* Complete Visitor Statistics Log
* PPC Tracking and Hits Reporting
* Messaging to other Support Operator,Chat Sharing, Chat Transfer can be done
* Chat Transcripts of All Chat Sessions, search, email etc.
* Administrator or Supervisor Monitoring while running a Chat Session or Participation
* Operator Assessment or Performance Reports, Live Support Service time Logs

For more info visit: http://awebdesk.com/livechat-software/